24/7 Support

We are always here for your team with phone and email support based in the United States, available 24 hours a day, 7 days a week.

Multiple Vendors & Managed Escalation

Nexum is certified with Juniper, F5, and Palo Alto Networks to provide Manufacturer-Authorized Support and managed escalation.

Certified Engineers

Our experienced, vendor-certified support engineers are your first line of defense for a variety of services including secure ticket access, asset tracking, break/fix troubleshooting, and much more.

SNOCCs

Nexum’s three Security & Network Operations Command Centers (SNOCCs) combine the functions and expertise of a SOC and a NOC for seamless management of technology and infrastructure.

Enhanced Support When You Need It Most

Nexum’s manufacturer-authorized technical support team provides all of the services of the manufacturer – without the hassle. We operate transparently as a logical extension of your team, helping you to manage and monitor your network and security 24 x 7 x 365.

With a direct awareness of your network infrastructure, Nexum’s security engineers identify the root causes of complex and recurring network issues more efficiently than outside support. Our team receives regular and extensive technical training and values every customer relationship. We handle the nuts and bolts, allowing you to focus on the strategic aspects of your security program.

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