Instructor Led Online (CT)


The Palo Alto Networks Firewall 9.1: Troubleshooting course is three days of instructor-led training that will help you:

  • Investigate networking issues using firewall tools including the CLI
  • Follow proven troubleshooting methodologies specific to individual features
  • Analyze advanced logs to resolve various real-life scenarios
  • Solve advanced, scenario-based challenges



Participants must complete the Firewall 9.1 Essentials: Configuration and Management (EDU-210) course. Participants must have strong practical knowledge of routing and switching, IP addressing, and network security concepts, and at least six months of on-the-job experience with Palo Alto Networks firewalls.



Successful completion of this three-day, instructor-led course will enhance the participant’s understanding of how to troubleshoot the full line of Palo Alto Networks next-generation firewalls. Participants will perform hands-on troubleshooting related to the configuration and operation of the Palo Alto Networks firewall. Completion of this class will help participants develop an in-depth knowledge of how to troubleshoot visibility and control over applications, users, and content.


  1. Tools and Resources
  2. CLI Primer
  3. Flow Logic
  4. Packet Captures
  5. Packet-Diagnostics Logs
  6. Host-Inbound Traffic
  7. Transit Traffic
  8. System Services
  9. Certificate Management and SSL Decryption
  10. User-ID
  11. GlobalProtect
  12. Support Escalation and RMAs
  13. Next Steps