24/7 Support

Learn more about Nexum's technical support

Nexum 24/7 Support

Nexum-Provided Manufacturer-Authorized L1/L2 Support Offerings

Nexum’s manufacturer-authorized technical support team is available 24/7 via telephone, email and our web-based portal. Our vendor-certified support engineers are your first line of defense, providing enhanced support for a range of products and services.

With a direct awareness of your network infrastructure, Nexum’s security engineers identify the root causes of complex and recurring network issues more efficiently than outside support. We also record and document past issue resolutions for trending, consistency and problem-solving. Support includes:

  • 24/7 US-based coverage
  • Nexum phone and email support (live IT analysts and vendor-certified security engineers)
  • Break/fix troubleshooting
  • Secure ticket access and asset tracking
  • Managed escalation to Level 3 vendor support
  • Redundant Security & Network Operation Command Centers (SNOCCs)
  • Engineers experienced in supporting many platforms and complex system integrations
  • Onsite support (additional hourly fees apply)
  • Manufacturer-authorized L1/L2 support for Check Point, F5 Networks, Palo Alto Networks, Juniper, and Symantec/Blue Coat