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In this entry-level course, you will gain the knowledge and skills required for configuring the Avaya Communication Manager software. You will learn to administer system features, stations, trunks (lines), and user features on a functioning Avaya Communication Manager in this course that addresses releases R5.2.x and R6.0.

Certification:

This course helps prepare you for:

• ACIS - Avaya Aura Communication Manager 5.2.1 (ACIS - 6006.1) exam
• ACIS - Avaya Aura Communication Manager and Communication Manager Messaging 6.x (ACIS - 6002.1) exam

Highlights

• Avaya configuration and solutions with Avaya Aura
• Hardware components
• System duplication and backup options
• Different types of telephones
• Most important boards and media modules
• Use Avaya Site Administration to manage:
  • Dial Plan and Feature Access Codes
  • Analog and digital stations
  • IP stations
  • Call Park, Bridged Call Appearance, and other basic features
  • Class of Service (COS) and Class of Restriction (COR)
  • Abbreviated Dialing
  • Call Forwarding
  • Call Coverage
  • Call Pickup and Hunt Groups
  • Trunk Groups
  • Routing
• Basic troubleshooting
• Reports produced by the Communication Manager
• Interpret data from reports

Course Outline

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