---

Organizing staff, optimizing operational structures, and achieving financial goals are key objectives for telecom executives. Considerations and dependencies specific to each organization influence decisions executives make to meet defined objectives. The Certified Telecom Management Executive Boot Camp offers insight and expertise that assist executives in making informed decisions and leading staff to meet and exceed telecom objectives. The CTME Boot Camp is designed to help telecom executives:

• Create strategic operational plans
• Organize internal and external telecom resources to maximize operational impact
• Gain insight into tactical tasks crucial to meeting overall objectives
• Make informed decisions about implementing telecom management best practices
• Craft effective financial management strategies
• Evaluate technology that enables operational optimization

Certification:

Students who attend this Boot Camp will have the opportunity to leave with the AOTMP Certified Telecom Management Executive certification. To achieve certification credentials, individuals must complete Boot Camp training required hours, successfully complete a skills-based project and pass a certification exam.

Highlights

• Resource utilization & alignment management practices
• Creating enterprise telecom service usage policies
• Service provider relationship management practices
• Expense management approaches: internal audit, outsource partners, licensed software, managed services
• Budget development & management practices
• Contract lifecycle management strategies
• Strategic technology selection techniques
• Contract negotiations practices

Course Outline

Day One: Organization & Resource Objectives

The first day of the Boot Camp explores best practices for structuring a telecommunications department, optimizing staff tasks. and developing policies designed to support functional and financial objectives. Discussion emphasis on the roles and responsibilities of today's telecom professionals enables telecom executives to model and refine their departments to meet the goals of the organization in the most efficient and cost effective manner. Corporate policy and integrating service providers into the resource management plan is detailed.

• Resource Management: Utilization & Alignment
  • Telecom Department Objectives
    • Defining Operational Goals
    • Defining Financial Goals
  • Defining Roles & Responsibilities
    • Administrative Activities
    • Technical Activities
    • Financial Activities
• Service Provider Relationships
  • Establishing a Relationship Framework
    • Defining Criteria
    • Creating a Management Plan
  • Managing Service Provider Relationships
    • Assessing Performance
    • Outlining FTE Roles
• Telecom Service Usage Policies
  • Acceptable Use Policy
    • Equipment Considerations
    • Service Considerations
    • Application Considerations
  • Wireless Policy
    • Equipment & Ancillary Component Considerations
    • Establishing Intended Use Guidelines
    • Adherence to Regional Laws
    • Weighing Corporate & Individual Liability Programs
  • Telecom Equipment Policy
    • Documenting Dispersal & Return Procedures
    • Establishing Replacement & Repair Liability

Certification Project Exercise: Document a telecom department operations model.

Certification Exam Preparation: Certification Exam on Day 1 Topics

Day Two: Financial Management Strategies

Identifying telecom objectives within the organization and deploying resources in a financially effective manner to achieve those objectives are two distinct activities. Day two of the Boot Camp is focused on telecom expense and financial management strategies. Specific strategies to integrate a myriad of expense management options, budget management objectives, and managing contracts as financial tools will be explored and discussed. Proven financial management strategies and techniques for their implementation will be shared.

• Expense Management Approaches
  • Internal Audit Model
    • Defining the Functional Model
    • Operational Considerations
  • Outsource Partners Model
    • Defining the Functional Model
    • Operational Considerations
  • Licensed Software Model
    • Defining the Functional Model
    • Operational Considerations
  • Managed Services Model
    • Defining the Functional Model
    • Operational Considerations
  • Creating the Ideal Model
    • Weighing Each Model's Pros & Cons
    • Short-Term Planning
    • Long-Term Planning
    • Achieving Expense Management Objectives
    • Vetting the Return on Investment
• Budget Development & Management
  • Budget Baseline Establishment
    • Trending Historical Performance
    • Assessing Organizational Needs
  • Organizational Considerations
    • Adapting to Technology Change
    • Understanding Behavioral Patterns
  • Tactical & Strategic Optimization
    • Creating Immediate Impact
    • Sustaining Financial Gains
  • Budget Management
    • Tracking Performance
    • Trending Service & Usage Patterns
  • Variance Reporting
    • Establishing Budget Variance Criteria
    • Identifying Material Budget Points
    • Interpreting Variance Influence
• Contract Lifecycle Management Strategies
  • Financial Commitment Tracking
    • Defining Measurement Points
    • Establishing Reporting Requirements
    • Monitoring Attainment Objectives
  • Aligning Organizational Objectives with Contracts
    • Assessing Performance Goals
    • Identifying In-Contract Optimization Opportunities

Certification Project Exercise: Create a budget management model.

Certification Exam Preparation: Certification Exam on Day 2 Topics

Day Three: Technology & Negotiations Practices

Day three expands the financial management discussion to include technology selection and contract negotiations. Inside-the-wall and outside-the-wall telecommunications technology is forever changing. New configurations and implementations of voice, data, and video applications affect the way in which technology serves the environment. Convergence of disparate applications requires telecom professionals to evaluate and plan infrastructure changes as well as resource proficiency skill sets as technology evolves. Negotiating contracts that meet the needs of established and converged technology alike serves to protect operational and financial concerns.

• Strategic Technology Selection
  • Defining Technology's Purpose
    • Performing a Needs Assessment
    • Weighing Technology Contributions
  • Evaluating Technology
    • Creating a Project Plan
    • Service Provider & Vendor Considerations
    • Assessing Operational Benefits
    • Assessing Functional Benefits
    • Assessing Financial Benefits
  • Implementing Change
    • Project Planning
    • Identifying Required Resources
    • Monitoring Success
• Contract Negotiations
  • Defining Contract Objectives
    • Performing a Needs Assessment
    • Documenting Contract Goals
    • New Technology Considerations
  • Compiling Supporting Collateral
    • Sourcing Data
    • Evaluating Data
    • Converting Data Into Tactical Information
  • Organizational Requirements
    • Identifying Legal Language Requirements
    • Assimilating Budget Criteria into Financial Requirements
    • Outlining Business Protection Language Requirements
  • Defining Outcome Criteria
    • Creating a Negotiations Scorecard
    • Integrating Outcome into Negotiations Dialog
    • Negotiating Successful Results
  • Integrating Lifecycle Management with Contract Negotiations
    • Incorporating Implementation Plans
    • Establishing Contract Performance Reporting Protocols

Certification Examination: This written certification exam covers the telecom management practices discussed and practiced over this three-day Boot Camp.

Space is limited. Register today to save your space!