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Mastering telecommunications essentials is a necessity for business managers, accounts payable staff, and professional administrators involved in validating invoices for payment, placing orders, and opening trouble tickets with service providers; providing help desk support for users; and interfacing with telecom technicians. The Certified Telecom Management Administrator Boot Camp shares core telecom essentials that empower administrators with the knowledge they need to excel in their roles. The CTMA Boot Camp is designed to help telecom administrators:

• Learn key telecom acronyms and terms
• Understand the telecommunications industry
• Learn about voice and data technology
• Integrate invoice processing best practices into current processes
• Identify incorrect invoice charges
• Plan for invoice changes as MACDs occur in the environment

Certification:

Students who attend this Boot Camp will have the opportunity to leave with the AOTMP Certified Telecom Management Administrator certification. To achieve certification credentials, individuals must complete Boot Camp training required hours, successfully complete a skills-based project and pass a certification exam.

Highlights

• Telecom terminology
• Industry history & evolution
• Voice & data network technology
• Invoice review & payment processing
• Service provider MACD processing

Course Outline

Day One: Telecom Terminology & Industry Overview

The first day of the Boot Camp defines core telecommunications language and shares an overview of the telecom industry, relating customers to service providers. The language used by the telecom industry is unique and can often be overwhelming. Additionally, the telecom industry is a maze of relationships that affect the financial and operational quality of service. Telecom terminology and an industry overview are discussed in a manner that unites the relevance of the language and industry directly to the activities of telecom administrators.

• Telecom Terminology
  • Vendor & Service Provider Terms
    • Public Network Infrastructure
    • Service Provider Billing
  • Voice Service Terms
    • Service & Usage
    • Billing
  • Data & Internet Service Terms
    • Service & Usage
    • Billing
  • Wireless Service Terms
    • Service & Usage
    • Billing
• Industry Overview
  • The Public Telephone Network
    • AT&T and the Bell System
    • Divestiture
    • Telecom Act of 1996
  • Service Provider & Vendor Relationships
    • Procurement
    • Installation & Provisioning
    • Interoperability & Compatibility
  • Conquering the Industry Maze
    • Roles & Responsibilities
    • Customer Advocacy Groups

Certification Project Exercise: Create a logic map of telecom terms and industry relationships.

Certification Exam Preparation: Certification Exam on Day 1 Topics

Day Two: Voice & Data Network Technology

Today's telecommunications environments are comprised of a wide variety of technology applications, software applications, network configurations, and specialized service providers. Day two of the Boot Camp is focused on defining voice and data network technologies and relating these technologies to each participant's environment. The approach to the discussion is geared to support non-engineers and to educate telecom administrators about a myriad of common and emerging voice and data network technologies.

• Voice Technology
  • Analog Voice
    • Defined
    • Applications
  • Digital Voice
    • Defined
    • Applications
  • Transport Facilities
    • 2-Wire Twisted Pair
    • T-1
    • ISDN BRIs & PRIs
    • Wireless
  • CENTREX
    • Features
    • Applications
• Data Technology
  • Analog Data Transmission
    • Defined
    • Applications
  • Digital Data Transmission
    • Defined
    • Applications
  • Data Network Transport & Technology
    • Private Leased Line
    • xDSL
    • Frame Relay
    • ATM
    • MPLS
    • Wi-Fi
• Convergence Technology
  • Computer Telephony Integration (CTI)
    • Defined
    • Applications
  • Voice over Internet Protocol (VoIP)
    • Defined
    • Applications

Certification Project Exercise: Discuss deployed & proposed technology.

Certification Exam Preparation: Certification Exam on Day 2 Topics

Day Three: Invoice Processing & Change Management

Day three combines telecom terminology, industry structure, and technology with invoice processing and invoice payment. Recognition of telecom language and technology enhances and economizes the process of validation of invoices, processing and coding of invoices, and payment of invoices. Invoice and payment processing is also affected by moves, adds, changes, and disconnects. Best practices for invoice processing and payment and integrating MACDs into the accounts payable process are shared and discussed.

• Invoice Review & Payment Processing
  • Reviewing Invoices
    • Invoice Account Comparisons
    • Validating Baseline Measurements
    • Identifying Incorrect Charges
  • Invoice Chargeback Coding
    • Monthly Recurring Charges
    • Usage
    • Taxes, Surcharges & Fees
  • Handling Out-of-Compliance Invoices
    • Disputing Charges
    • Shortpay Practices
    • Charge Accruals
• Move, Add, Change & Disconnect (MACD) Processing
  • Planning for Change
    • Communication Requirements
    • Anticipating Financial Impact
  • Reconciling MACDs Against Invoices
    • New Contracts
    • New & Changed Services
    • Disconnected Services
  • Special Considerations
    • Installation & Provisioning Waivers
    • Tiered Discount Structures
    • Shortfall Liability Impact

Certification Examination: This written certification exam covers the telecom topics and best practices discussed over this three-day Boot Camp.

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