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In today's business environment, we are required to do more with less at a faster pace than ever before. As a result, the rules have changed-what used to work doesn't anymore. The workplace and those in it have different needs and expectations; not only of the work they do and how they do it, but also of their leaders. This shift in expectations calls for a new way of thinking. Now more than ever, managers and leaders must use the strengths and power of coaching and mentoring to achieve the results they desire. This short course will give you insight into these increasingly important skills, making you a more effective and productive leader.

Headset not included.

Highlights

• Difference between coaching and mentoring
• What to avoid: the good, the bad, and the ugly
• Step-by-step coaching model/the process of coaching
• Coaching for good work as well as poor work
• Coaching in a team environment
• Methods of team coaching, both individual and collaborative
• Coaching and mentoring in a change-rich environment
• Transition, organizational change, and departmental reorganization
• Coaching and mentoring in a multi-generational or cross-cultural context

Course Outline

1. Difference Between Coaching and Mentoring

2. Value of Coaching and Mentoring to the:

• Organization
• Team
• Manager
• Learner

3. Why Coach? Why Mentor?

4. Making Coaching and Mentoring a Priority

5. Definition and Roll of a Coach

6. Skills and Abilities of a Coach

• Making the assessment

7. Who Can Coach Whom?

8. Experience, Ability, and Desire Count

9. Take Your Own Temperature

10. Many Hats to Wear

11. The Theory and Practice of Coaching vs. Reality

12. What to Avoid: The Good, The Bad, and The Ugly

13. Coaching Agreements: Are They Really Necessary?

14. Step-by-Step Coaching Model/The Process of Coaching

15. Before You Coach

16. Setting Goals and Objectives

17. Monitoring the Results

• Are you measuring the right things
• Continuous feedback and follow-through

18. Building trust

19. Coaching in a Team Environment

20. Peer Coaching

21. Coaching and Mentoring in a Change-Rich Environment

22. Appropriate and Inappropriate Styles of Coaching

23. Who Is Coaching the Coach?

24. Difficult Situations or Opportunities for Learning

25. Definition and Roll of a Mentor

26. Skills and Abilities of a Mentor

• Making the assessment

27. Mentoring: Where Theory and Practice Collide

28. Difficult Conversations

• Conflict
• Personal issues

29. Changing Your Role

• Coworker and peer to mentor and coach
• Assuming the new role vs. being allowed to assume the role

30. Coaching and Mentoring in a Multi-Generational Context

31. Coaching and Mentoring in a Cross-Cultural Context

32. The Risks of Coaching and Mentoring

33. Appropriate and Inappropriate Mentors

34. Benefits of Mentoring

35. Types of Mentoring

• Supervisory
• Situational
• Informal
• Formal mentoring

36. Mentoring Roles

• Participants
• Mentors
• Mentee
• Supervisors

37. Finding a Mentor

38. The Role of Communication

39. Maintaining Balance

Space is limited. Register today to save your space!