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In this introductory course, you'll delve into the role and responsibilities of the business analyst-the communication link between all business areas and a critical player in project success. Learn techniques for ensuring project success every step of the way-from identifying and analyzing potential projects to making sure that the final project product meets the requirements you identified. Through hands-on exercises, you'll learn to define the scope of work and master requirements-gathering techniques that will work for a variety of projects and audiences. You'll consider the unique needs of customers, stakeholders, and the IT department as you work toward building, documenting, communicating, and managing requirements.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

Highlights

• Role of the business analyst
• Build and evaluate a business case
• Plan, manage, analyze, document, and communicate requirements
• Conduct effective interviews, group workshops, and questionnaires
• Data mining
• Effectively capture and document business rules
• Get agreement
• Ensure requirements are met

Hands-On Exercises

• Identify Business Analysis (BA) Concepts and Activities in Your Organization
• Propose Project Scope Based on Your Analysis of a Business Architecture, Feasibility Study, and Risk Assessment
• Define Team Roles and Work Division Strategy
• Plan Requirements Activities for a Project
• Plan Scope and Requirements Change Management
• Choose Elicitation Techniques
• Choose Techniques to Structure, Model, and Analyze Requirements
• Identify Project Assumptions and Constraints
• Determine Requirements Verification and Validation Activities
• Draft a Requirements Communication Plan
• Prepare for Requirements Presentation and Sign-off
• Determine Solution Assessment and Validation Activities
• Compile an Individual Professional Skills Inventory
• Produce an Individual Professional Growth Plan

Course Outline

1. Overview of Business Analysis

• The solutions lifecycle
• What is business analysis?
• Business analysis terminology
• International Institute of Business Analysis
• CBAP certification

2. Enterprise Analysis

• Introduction
• Definitions
• The business architecture
• Feasibility studies
• Project scope
• Business case
• Risk assessment
• Decision package
• Selecting and prioritizing projects

3. Requirements Planning and Management

• Introduction
• Definitions
• Team roles for the project
• Work division strategy
• Requirements risk approach
• Planning considerations
• Requirements activities
  • Selection
  • Estimation
• Requirements scope
• Requirements activity
  • Measurement
  • Reporting
• Requirements change management

4. Requirements Elicitation

• Introduction
• Definitions
• Elicit requirements
• Techniques
  • Brainstorming
  • Document analysis
  • Focus groups
  • Interface analysis
  • Interviews
  • Observation
  • Prototyping
  • Workshop
  • Reverse engineering
  • Survey/questionnaire

5. Requirements Analysis and Documentation

• Introduction
• Definitions
• Requirements package
• Business domain model
• Analyze user requirements
• Analyze functional requirements
• Analyze quality of service requirements
• Assumptions and constraints
• Requirements
  • Attributes
  • Document
  • Validate
  • Verify
• Modeling techniques
  • Data and behavior models
  • Process/flow models
  • Usage models

6. Requirements Communication

• Introduction
• Definitions
• Communication plan
• Manage conflicts
• Determine format
• Requirements package
• Requirements presentation
• Requirements review
• Requirements sign-off

7. Solution Assessment and Validation

• Introduction
• Definitions
• Solution alternatives
• Technology options
• Solution selection
• Solution usability
• Quality assurance
• Solution implementation
• Solution impacts
• Post implementation review

8. BA Fundamentals

• Communication skills
• Leadership skills
• Problem-solving skills
• Business knowledge
• IT knowledge

9. Case studies

10. Exercises

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