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Success in a technical field does not guarantee success in a management role. Management is a specialization just like every other aspect of business. Become the best manager you can be by learning the latest techniques and approaches to management issues.

In this course, you will be introduced to the best practices in management science - the productivity tools you need to succeed in a constantly evolving workplace. This is knowledge that every manager can put to use every day.

Managers can be overwhelmed by new responsibilities - but only when not properly prepared. Unskilled and untrained managers lack the people skills necessary to be efficient and effective managers.

Choose to be exceptional. Draw on the experience of others to develop your own skills. Broaden your focus from a short-term manager to a strategic thinker. Develop a professional outlook through optimism and ambition.

In this course, you'll learn what experts in the field are saying about communications, leadership, negotiation, delegation, motivation, time management, critical thinking, and decision making. You will discover the fundamentals of effective management including the tools for powerful communications: quickly write reports that are concise and clear, structure letters and memos with purpose in mind, and prepare and deliver high-impact presentations that focus on specific, desired outcomes. Plus, you'll analyze financial statements and become familiar with budgeting, and you'll gain an understanding of critical thinking and how it relates to effective decision making.

Management skills are developed not found. To develop as a manager you must take advantage of the experience of others. Get started on the road to excellence by taking Business Skills for IT Professionals.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

Highlights

• How to develop as a professional manager
• Best practices for communicating up and down the organizational structure
• How to structure and compose communications for clarity, relevance, and precision
• What it means to be organized and the rules of effective time management
• Delegation for maximum efficiency and management effectivenessWhy motivation is key to corporate success and a fundamental responsibility of every manager
• How leadership serves as a management style and motivational tool
• The techniques for generating imaginative solutions that lead to optimum outcomes
• Best practices in decision analysis
• Preparation for and execution of win-win negotiations
• Preparation and delivery of productive presentations

Course Outline

1. Professionalism

• How attitude and ambition contribute to career development

2. Effective Communications

• Learning to judge communications according to quality standards
• Developing the ability to actively listen

3. Written Communications

• Effective and efficient business writing
• Understanding business style
• Using templates to simplify and speed up the writing process

4. Presentations

• Best practices for preparing and delivering dynamic presentations

5. Dynamic Meetings

• How and when to avoid meetings
• Organizing the best possible meetings when you can't avoid them

6. Motivation

• Patterns of motivation in the workplace
• Motivational tools and how to apply them

7. Delegating

• Delegating as the art of management
• Managing and monitoring delegated tasks for maximum productivity

8. Negotiating

• Negotiation fundamentals
• The art of haggling

9. Leadership

• Choosing a leadership style
• Recognizing when leadership is necessary

10. Managing Time and Priorities

• Knowing what is the best use of your time, all the time
• Techniques for minimizing interruptions

11. Beyond Budgets

• How Key Performance Indicators (KPI) and rolling forecasts are replacing traditional budgeting process

12. Critical Thinking and Reasoning

• Introduction to the science of critical thought and reasoned analysis

13. Problem Analysis Guidelines

• Best practices for reaching optimum decisions

Case Studies

Case Study 1: Attitude Management

Learning to be positive.

Case Study 2: Communication Fundamentals

Judging communications according to quality standards.

Case Study 3: Editing for Clarity

Focus on brevity and precision in writing.

Case Study 4: Editing for Business Style

Focus on purpose and outcomes.

Case Study 5: Structuring E-mail

Applying templates to speed and improve the writing process.

Case Study 6: Letter Writing

Preparing formal communications that are brief, clear, and accurate.

Case Study 7: Writing Presentations

Outlining effective speaking notes.

Case Study 8: Ranking Motivators and De-motivators

Understanding the role of planning in the motivational process.

Case Study 9: Dissecting the Reasoning of Others

Dismantling the logic and thought processes that individuals use to arrive at decisions.

Case Study 10: Evaluating the Quality of Reasoning

Judging the inputs of an individual's thought processes.

Case Study 11: Restating a Problem to Clarify Purpose

Dismantling a decision to be made by reinterpreting the objectives.

Case Study 12: Determine the Major Factors

Analyzing a decision to be made by drilling down to the pivotal issues.

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