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Discover the competencies critical to solid work relationships and become more accepting of the differences between people. Learn to use these differences as a positive force within your organization. This live, online seminar will also help you become more skilled at analyzing situations and selecting the most productive communication strategies to use.

Highlights

• Build better rapport and gain the trust of your colleagues
• Discover the basic competencies critical to solid work relationships
• Develop flexibility in actions, thoughts, and feelings to better handle any situation
• Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
• Influence and motivate others to first-rate performance
• Learn how to use direct and indirect messages accurately
• Build your self-esteem as you discover a new self-awareness
• Identify strengths, weaknesses, and opportunities in your work relationships
• Gain an understanding of values, beliefs, attitudes, and perceptual processes
• Gain an understanding of emotions and how they translate into emotional intelligence
• Master the keys to excellent communication: observe, listen, analyze, plan, and communicate

Course Outline

Lesson 1: Effective Workplace Relationships

• Assessing your workplace relationships
• Identifying effective workplace relationships
• Understanding how your perception and world view affect your relationships
• Becoming a conscious communicator

Lesson 2: Building Better Relationships with Ourselves and Others

• Using Emotional Intelligence to improve work relationships
• Using assertive verbal and nonverbal behaviors
• Building rapport and trust

Lesson 3: Expressing Needs Within Relationships

• Using direct and indirect messages
• Improving listening skills and removing listening barriers
• Asking good questions

Lesson 4: Addressing Relational Change and Conflict

• Addressing change
• Communicating change
• Resolving conflicts without destroying relationships

Space is limited. Register today to save your space!