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CompTIA's A+ certification is the industry standard for validating the foundational skills needed by today's computer support technicians. This international vendor-neutral certification requires that you pass two exams: CompTIA A+ Essentials Exam 220-701 and Practical Application Exam 220-702.

In this lecture-only course with a particular focus on CompTIA A+ certification exam preparation, you'll gain the needed knowledge of basic computer hardware and operating systems. You'll cover the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and preventive maintenance, and you'll learn elements of customer service and communication skills necessary to work with clients. Instructor-led practice exams and quizzes help reinforce course concepts and exam readiness.

This intense CompTIA A+ certification exam-preparation program includes:

• A+ study guide
• A+ pre- and post-assessment test questions
• Comprehension exercises and study digest
• Two A+ exam vouchers - one for each exam

Also, this course meets DoD 8570.1 training requirements.

Please note that exams will not be administered during this class. After class, you can set up testing directly with Pearson VUE when you're ready.

Certification:

2009 CompTIA A+ Certification

Highlights

• Prepare for the 2009 edition A+ certification
• Personal computer components
• Preventative maintenance
• Operating system technologies
• Communicate with customers in a professional manner
• Computer hardware and peripherals
• Network connections
• Laptop and portable computing device components
• Support printers and scanners
• Secure personal computers

Course Outline

1. Troubleshooting Methodology

• Troubleshooting stages
• Professionalism

2. Operating Systems

• Operating system fundamentals
• Directory management
• File management
• File and folder permissions

3. Electricity and Power Supplies

• Electrical safety
• Power supplies
• Power supply troubleshooting

4. CPUs and Motherboards

• Central processing units
• Cooling techniques
• Motherboards
• Motherboard and CPU troubleshooting

5. The Basic Input/Output System

• The BIOS and CMOS
• The POST and boot processes

6. Memory Systems

• Memory
• Memory packaging
• Memory installation
• Memory monitoring
• Memory troubleshooting

7. Bus Structures

• Buses
• The PCI bus

8. Expansion Cards

• Video cards
• Sound cards
• Internal modems
• Expansion card troubleshooting

9. Peripheral Connection Types

• Serial and parallel connections
• PS/2 connections
• USB connections
• FireWire connections
• Multimedia connections
• Port, cable, and connector troubleshooting

10. Data Storage Devices

• Drive adapters
• Hard drives
• Optical drives
• Removable storage devices
• Drive maintenance
• Storage device troubleshooting

11. Video Output and Image Input Devices

• Monitors
• Cameras

12. Printers

• Printing technologies
• Printer installation
• Printer optimization and maintenance
• Printer troubleshooting

13. Connecting Computers

• Networking concepts
• Wired network connections
• Basic internetworking devices

14. Networking Computers

• Addressing
• Client configuration

15. Network Troubleshooting

• Troubleshooting basics
• Troubleshooting the network

16. Portable Computers

• Notebook computers
• Configuration
• Component replacement
• Notebook issues

17. Windows Management

• System management
• Task Scheduler
• Resource management
• Remote management

18. Windows Monitoring

• System monitoring
• System performance
• Backup and restore

19. Operating System Troubleshooting

• Windows startup
• System troubleshooting

20. Security

• Operating system security
• Windows Encrypting File System
• Security hardware
• Common security threats
• The human aspects of security

21. Windows Installation and Upgrades

• Windows installation
• Upgrades

22. Safety and Maintenance

• Safety and hazards
• Computer maintenance
• Safe work practices
• Disposing of computer equipment

23. Practices, Quizzes, and Examination Preparation

• CompTIA A+ exam objectives
• Exam structure
• Daily practice and quizzes

Space is limited. Register today to save your space!