Managed Services > Service Details - Fully Managed
Achieve zen with first*defense® fully managed services.
first*defense® has experience with globally monitoring thousands of devices. Backed by the security experts from Nexum, Inc., first*defense® is a proven leader in providing innovative and unique security solutions and services.
first*defense® Fully Managed Service Features
Core Features
- • 24x7x365
- • Geographically Redundant Security & Network Operation Command Centers (SNOCC's)
- • Open Solution - Allows customer to see incident response
- • Flexible, customer-customizable notification, escalation, and process
All Monitored Service Operation Aspects
- • Day-to-day changes
- • Upgrades
- • Device Troubleshooting
Break Fix Troubleshooting & Fault Isolation
- • 24x7x365 - Experts available for troubleshooting and repair
- • Manufacturer-authorized support provided for: Blue Coat, Check Point, F5 Networks, Juniper Networks, and Nokia
Configuration & Change Management
- • Emergency Configuration Change SLA - 30 Minutes
- • Normal configuration Change SLA - 24 Hours
- • Change management and ticketing of all devices
- • Changes reviewed by Nexum Engineers against policy & best practices
- • Integration of customer change management procedures
- • Device Configurations are backed up daily
- • Unauthorized & Unapproved change detection
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Device Patch Management Upgrades
- • Monitoring of manufacturer and community security bulletins
first*defense® Portal Access
- • Real-Time device status
- • Searchable Real-Time log Access
- • Access to online security reporting
- • Access to Key Performance Trending Information
- • Secure Ticket System Access
- • Web-based reporting
Learn more about how first*defense® can make your network management easier and more secure. Call us at 866.726.6901 or email us today.