24/7 Product Support
You can talk to a real engineer.
We go way beyond standard support and give you access to seasoned engineers that understand complex network environments.
How We Help You
Actual Engineers on Call. When you call in, you won’t be talking to a script monkey that will lead you down a futile path. Within 30 minutes of opening your ticket (often sooner), you’ll be talking with an actual Nexum network engineer who installs and troubleshoots the product in real environments every day.
No Blame. You know the drill - you call a server manufacturer because of a network issue and they blame the switch and tell you to call the switch manufacturer. Kiss that fun experience goodbye; we’ll handle it all. Our support engineers deal with interoperability issues all the time and will just get it done instead of passing the buck. If it does end up that you need a replacement device, you’ll appreciate that we are responsible for getting the replacement on your behalf.
Guaranteed SLA. The Nexum SLA. The Service Level Agreement - a network engineer¹s best friend. The reason you go with bonded T1s instead of DSL lines. When a company offers an SLA, you know they are prepared to deliver on their promises. Nexum¹s support contracts come with a 30-minute response-time SLA that lets you know that we will be there when you need us.
Learn how we can enhance your support! Call us at 866.726.6901 or email us today to see how we can provide you with the level of support you deserve.